TelstraClear | Broadband Internet Service, TV (Digital TV, HDTV) & Home Phone Service Provider

HomePlan

InHome (Wellington, Kapiti, Christchurch)

Roaming

Voice Roaming

Roaming is available in over 215 destinations for voice and 90 for data, so you can work, or play, almost anywhere in the world.

You just need to call our Customer Care team on 0508 888 800 at least 7 days before you leave to have roaming set up*. Once roaming is activated, your phone will automatically pick up a compatible network as soon as you get off the plane, so you can make and receive calls and texts.

Voice Roaming Tips

Check the pricing for the countries you are going to
Make sure you know your voicemail PIN number for when you call back to check voicemail
Make sure you save your numbers in international format e.g. +64291234567

Data Roaming

Data Roaming Tips

Roaming data is incredibly convenient, but at 10c for each 10KB, it can be expensive. It's important to optimise your usage to avoid a shock when you see your bill. (For example, if your laptop conscientiously downloaded the latest 40MB Microsoft security update in the background without you realising, it could easily cost $400.) See below for some tips for using data while roaming.

Turn data roaming off when abroad to avoid substantial roaming charges when using email, MMS, web browsing and other data services
Disable any auto (silent) updates in Windows or Anti-virus software
Ensure your computer virus/spyware scanner is up to date - keep your computer healthy
Optimise your email before you leave - you can restrict attachments, disable auto send & receive and disable auto-preview
Block pop up windows if browsing the internet
Avoid websites with heavy media content e.g. streaming video or audio
Disconnect your data session when finished
Use your handset for previewing all emails and your laptop to work on specific email
Consider dedicated email devices such as BlackBerry

* Activation of TelstraClear Roaming Services subject to standard credit criteria