Getting Your Phone Set Up

By entering a few details into the form below you can configure your phone with TelstraClear's mobile settings for internet and MMS (picture messaging).

Important note about WAP and Android phones:

Using this tool to set up WAP on an Android phone can cause issues with web browsing, email and other applications on your phone that use the internet. It’s recommended that you only set up MMS and Internet.

iPhone and IPad

Mobile devices running Apple iOS such as the iPhone and iPad are not capable of receiving data settings as a text message, so will need to be configured manually. For a step by step instruction, please click here.

Frequently Asked Questions

What data plan would suit me?

TelstraClear has a range of mobile data plans available to accommodate a variety of usage requirements. As to which of our plans is best for you really depends on how you use your data. Take a look at the following information as a guide:

Daily Activity	Possible Monthly Allowance Required*
Sending or receiving 10 emails without attachments	10 MB
1 hour of web messaging/chat services	10 MB
Viewing 10 web pages	50 MB
Sending or receiving 10 emails with photo attachments	105 MB
Creating 10 social media website posts with photos	105 MB
Downloading an app, game or song	125 MB
1 minute of high definition video streaming	155 MB

* Amounts shown are only indications of possible usage and should be used as a guide only. Actual usage may differ dependent on the content of data being accessed.

For more information on our current plans and pricing, residential customers should visit our Mobile Plan page and business customers should visit the Mobile Data page.

Why can't I find my phone in the list?

Your phone may have been designed and manufactured exclusively for a specific service provider. This is more common for phones bought outside of New Zealand. You may need to consult your manual or the manufacturer's website for instructions to manually enter the TelstraClear settings.

Why are some set up options missing from the list for my phone?

Your phone may not be capable of all of the functions that this tool can set up. Check your manual or the manufacturer’s website for more information. If you locate the set up instructions for that function, refer to the TelstraClear settings page for the manual settings.

I've used the tool but I still can't get my phone to work. What can I do?

If your phone was supplied by TelstraClear, contact our support teams on either 0508 888 800 for residential or 0508 555 500 for business. If you purchased your phone from somewhere else, consult your manual or the manufacturer's website for instructions to manually enter the TelstraClear settings.