Caller Identification

Caller Identification enables your phone or display unit to show the phone number of the person calling you. You can use this feature to screen calls and to answer calls more appropriately (great for home businesses).

How Caller Identification works

For Caller Identification, you'll need:

• A Caller Identification compatible telephone, or
• A separate display unit attached to your existing phone. (These run on batteries and have to be connected to a telephone jack point. Some units also need to run off a mains power supply.)

When a call comes through, check your Caller Identification screen to see the caller's phone number. As long as your phone rings twice or more, your special display phone or unit will keep a record of the number of an incoming call even if you miss the call.

How much does it cost?

$3.95 a month.

TelstraClear requires 30 days notice of cancellation of PhoneLine features. This means the usual charges will continue to apply for 30 days after the date you cancel your service, even if it is disconnected within that period.

Things you should know

Caller Identification is not available in all areas.

The phone number will not be displayed if your caller:

• Dials a code which blocks Caller Identification from recognising their number
• Calls from outside New Zealand
• Calls from some older exchanges or non-Telecom networks, payphones or some mobile phones.

Need more information?

Below is a summary of commonly asked questions about Caller Identification and a user guide for your reference.

Questions about Caller Identification

• Do I need special equipment to use Caller Identification?
• What information is displayed on the phone?
• How do I prevent someone from seeing my phone number?
• What if I don't ever want my number displayed?
• Do the numbers and information of all calls get stored?
• Does Caller Identification work with Call Queue?
• How does Caller Identification affect Message Mailbox?
• Can I use Caller Identification on my mobile phone?
• What happens when I divert my phone?

Caller Identification User Guide

• Calling people who have Caller Identification
• Keeping it confidential
• Number Withhold
• Returning local calls
• Calls to Emergency Services
• Helpful advice
• The Privacy Act - Your Obligations

We acknowledge that some or all of the descriptions used on this website may have been reproduced from collateral originally developed by Telecom NZ (TCNZ) and, to the extent that such collateral has been reproduced, TCNZ retains any intellectual property vesting in such material.

All prices are inclusive of GST

• FAQs
• User Guide