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HomePlan |  |
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InHome (Wellington, Kapiti, Christchurch) | |
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These pages are for customer reference only. The products shown below have been discontinued and have been replaced by our new HomePlan packages.
Call Queue
Call Queue notifies you of incoming calls when you are already on the phone, and enables you to switch back and forth between the two. It also means that incoming callers will never get a busy signal (unless you get more than two incoming calls at once).
Call Queue is available in most areas. All you need is a touchtone phone. It also works with the Second Phone Number feature.
If you have a fax operating on the same number, we suggest using our Second Phone Number or Phone and Fax Line services, so that you never miss important faxes. TelstraClear requires 30 days notice of cancellation of PhoneLine Features. This means the usual charges will continue to apply for 30 days after the date you cancel your service, even if it is disconnected within that period.
Call Queue is easy to use:
How to suspend Call Queue
You can suspend Call Queue if, say, you need to make an important call where you don't want to be interrupted or you're about to use the Internet.
Call Queue works really well with Message Mailbox. You can decide whether to accept the second call or let it go through to Message Mailbox to take a message.
If you have a fax operating on the same number, we suggest using our Second Phone Number or Phone and Fax Line services, so that you never miss important faxes.
All prices are inclusive of GST
How Call Queue works
If you're on the phone and another caller phones in, you'll hear four short beeps. Switch from one call to the other simply by pressing the 'recall' button.Call Queue is available in most areas. All you need is a touchtone phone. It also works with the Second Phone Number feature.
How much?
Call Queue costs $3.95 a monthCall Queue with other services
Call Queue works really well with Message Mailbox. You can decide whether to accept the second call or let it go through to Message Mailbox to take a message.If you have a fax operating on the same number, we suggest using our Second Phone Number or Phone and Fax Line services, so that you never miss important faxes. TelstraClear requires 30 days notice of cancellation of PhoneLine Features. This means the usual charges will continue to apply for 30 days after the date you cancel your service, even if it is disconnected within that period.
Call Queue User Guide
How Call Queue worksCall Queue is easy to use:
- Four beeps tell you someone's calling you when you're on another call. However, you have longer than this to answer the second call. The second caller simply hears a ringing tone and will usually keep holding for six to eight rings.
- Excuse yourself from the first caller
- Then press the 'flash' or 'recall' button on your phone. You can then talk to the second caller.
- To return to the first caller, simply press the 'flash' or 'recall' button again and you will be able to continue your original conversation.
How to suspend Call Queue
You can suspend Call Queue if, say, you need to make an important call where you don't want to be interrupted or you're about to use the Internet.
- Before you make your call or connect to the Internet, lift the handset and dial *52.
- Then dial your call or connect to the Internet.
- When you complete your call, Call Queue is automatically reactivated.
Call Queue works really well with Message Mailbox. You can decide whether to accept the second call or let it go through to Message Mailbox to take a message.
If you have a fax operating on the same number, we suggest using our Second Phone Number or Phone and Fax Line services, so that you never miss important faxes.
All prices are inclusive of GST
