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HomePlan |  |
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InHome (Wellington, Kapiti, Christchurch) | |
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These pages are for customer reference only. The products shown below have been discontinued and have been replaced by our new HomePlan packages.
Message Mailbox
If you are on the phone, busy or out and about, callers can leave you a voice message in your Message Mailbox. Easy
Message Mailbox enables you to link your home phone to a central voice mailbox. You can listen to your messages at any time, from almost any touch-tone phone in New Zealand.
If you’re not at home, you can also keep track of your home phone messages with Message Alerts. A text message is sent to your text capable Telecom mobile as soon as a message is left in your Message Mailbox.
A service that works really well alongside Message Mailbox to manage your incoming calls is Call Queue. When you're on the phone, Call Queue notifies you of an incoming call. You can either answer the call or let Message Mailbox take a message for you.
Standard mobile call charges apply if you access your Message Mailbox from your mobile phone.
TelstraClear requires 30 days notice of cancellation of PhoneLine features. This means the usual charges will continue to apply for 30 days after the date you cancel your service, even if it is disconnected within that period.
Questions about Message Mailbox
Message Mailbox enables you to link your home phone to a central voice mailbox. You can listen to your messages at any time, from almost any touch-tone phone in New Zealand.
How Message Mailbox works
You can record your own personalised greeting, or you can choose to use our standard greeting. Then, if you're away from home or on the phone or Internet, Message Mailbox will answer your calls and take messages for you. Or if you set up Call Forward on Message Mailbox, callers can press 0 to forward their call to a pre-programmed number of your choice.If you’re not at home, you can also keep track of your home phone messages with Message Alerts. A text message is sent to your text capable Telecom mobile as soon as a message is left in your Message Mailbox.
A service that works really well alongside Message Mailbox to manage your incoming calls is Call Queue. When you're on the phone, Call Queue notifies you of an incoming call. You can either answer the call or let Message Mailbox take a message for you.
How much?
You can have Message Mailbox added to your account for only $9.95 a month.Standard mobile call charges apply if you access your Message Mailbox from your mobile phone.
TelstraClear requires 30 days notice of cancellation of PhoneLine features. This means the usual charges will continue to apply for 30 days after the date you cancel your service, even if it is disconnected within that period.
Need more information?
Below is a summary of commonly asked questions about Message Mailbox and a user guide for your reference.Questions about Message Mailbox
- How do I know I've got a new message?
- How many messages can I have at once?
- What do I do if I get stuck?
- What if I delete a message I meant to save?
- What if my callers don't want to leave a message?
- Can I check both my home and mobile messages?
- What happens to my calls if I'm using the Internet?
- What happens if I forget my mailbox number or PIN?
- How many phones can I have linked up to Message Mailbox?
- What is the “Telecom Message Exchange”?
- Before you set up Message Mailbox
- To open your mailbox for the first time
- To record your greeting
- To choose your PIN
- To record your mailbox name
- To set the number of rings
- To listen to your messages
- Deleting by mistake
- Saving messages
- To access your Message Mailbox from overseas
- To leave a message in your own mailbox
- To turn Message Mailbox off
- Added Message Mailbox features (Call Forward and Message Alert)
