Premium SMS

What is a Premium SMS service?

Premium SMS is a content and information service that mobile phone users can access using SMS or MMS. Examples of Premium SMS services include voting or entering competitions on television or online, purchasing content for your mobile such as ring tones or screensavers and donating to charities. The service usually involves short code phone numbers of 3 to 5 digits although some may use up to 10 or 11 digits like a mobile phone number.

Who provides Premium SMS services?

They are run by 3rd parties who have arrangements with the mobile networks to provide and invoice the service. They’re referred to as “Premium” because a premium cost is charged for the service when purchased by you on your mobile.

How do I register for a Premium SMS service?

You can only sign up to a Premium SMS service by responding to the short code associated with it. Some people may have registered in response to an advertisement on television, magazine or online or perhaps by providing details of their mobile number to a company and agreeing to receive reminders and marketing messages.

How much does a Premium SMS cost?

Pricing is set by the 3rd party company you’ve subscribed to, however you will be advised of any charges before using the service in a welcome message. For other Premiums SMS providers the cost may have been outlined in the original advertisement you responded to.

How do I deregister a Premium SMS service?

Send the word STOP to the short code. This will be responded to with a final free SMS confirming that you have unsubscribed from the service.

How can I control the amount I’m spending on Premium SMS services?

TelstraClear recommends the following:

• When asked to provide your mobile number by a company (e.g. online, over the phone or on a paper form) check what it’s for. You may be unaware that you’re also signing up for a Premium SMS service.
• Go over the terms and conditions of the service carefully so that you understand the ongoing costs. Also check that your mobile device is compatible with the service.
• Keep an eye on the frequency that you send or receive messages from the service.
• Retain any messages that you send to opt-in or opt-out of a particular service. These often contain important information relevant to the service.
• SMS the word STOP to the short code at any time to cancel your subscription.

How can I find out who provides the service and what it’s for?

The PDF at this link should be able to provide you with this information.

Please note: Pricing is accurate as at 1st of April 2011. Prices are subject to change without notice.

Responsibility for the cost of any calls and usage incurred on your mobile, with or without your knowledge, rests with you. Non-payment of these charges may result in the restriction of your services and affect your ability to attain credit in the future. If your phone is lost or stolen, inform TelstraClear immediately to minimise the chances of another person running up charges on your account. Residential customers call 0508 888 800. Business customers call 0508 555 500.