TelstraClear HomePlan Broadband Support

What is TelstraClear HomePlan Broadband Support?

It is an application offered by TelstraClear to all HomePlan Broadband customers.

HomePlan Broadband Support is not compatible with Apple Mac computers or those using Windows Vista.

Once installed on your computer, it will assist you in identifying and fixing common problems with your internet connection, internet browsing and email - should they arise.

Benefits of HomePlan Broadband Support:

• You will be advised by the support software of a problem e.g. disconnection of your broadband service
• The software will then either solve the problem or provide you with simple steps to follow (depending on the complexity of the problem)
• Should you need to contact us about your problem, the support software will provide you with a reference number and contact phone number. This will provide our helpdesk staff with details of your problem prior to calling us, saving you time in getting the problem resolved.

How can I get it?

1. Right-click here and click on Save Target As or Save Link As from the list of options that appears.
2. From the Save As window; select Desktop in the Save In box.
3. Click on the Save button on the bottom right.
4. Once your download has finished go to your desktop screen and click on the TelstraClear-Installer.exe icon to start your installation.
   

What does it look like?

Frequent Asked Questions:

How big is the download file for HomePlan Broadband Support?
It is approximately 12 MB in size

How long will it take to download?
It will only take a few minutes and depends on the speed of your internet connection

Will I need to change anything on my computer?
In some cases, you may be prompted to update certain software on your computer to install successfully

What does it cost?
There is no fixed charge however the download of the software and support will count towards your usage allocation