Medical Dependency Register

TelstraClear maintains a Medical Dependency Register for residential customers, or people living at their home, who have a diagnosed life-threatening medical condition with a high risk of rapid deterioration and whose life may be at risk without access to a phone line.
 
The accounts of people included on the Medical Dependency Register are flagged so that we will endeavour to contact them if their account becomes overdue. This is to ensure that a registered customer’s phone line is not unexpectedly suspended or disconnected for credit reasons. Registering with the Medical Dependency Register does not guarantee service continuity or fault-free service.
 
For more information on the Medical Dependency Register and an application form for registration, please download the information pack.
 
Click here to download the Medical Dependency Information Pack
 
Note: You will need Acrobat Reader to view this pdf file.
You can obtain Acrobat Reader from here.
 
To apply to be registered on the Medical Dependency Register, please print and fill out the application form (included in the information pack) and send to TelstraClear.