IMPORTANT: The information contained on this website is for customers of TelstraClear before 1 April 2013 to view their existing plans and services. TelstraClear has now merged with Vodafone.
If you want information on our new Vodafone products and services visit www.vodafone.co.nz.

Customer services

In this section of the Customer Zone, you can access information about Vodafone New Zealand, including Online Help, Terms and Conditions, and information about our Customer Complaints process.

Service status
The Service Status section of our website lets you know at a glance if there are any Service Disruptions relating to the Residential products and services we provide.

Online help
Easily browse and search our online knowledge base to get help with anything to do with TelstraClear products and services. If the answer to your question is not already online, you can also email us details of your enquiry.

Contact us
Complete details of all of Vodafone New Zealand New Zealand locations, including street and postal addresses, and fax and phone numbers.

Customer complaints
Vodafone New Zealand is a member of the industry-wide Customer Complaints Code Scheme. Find out more about our Complaints Policy here, including information about the various ways to lodge a complaint with us.

My profile Payment & billing Service status Customer services Customer complaints Online Help Contact us

Online help

How to Contact TelstraClear How do I find the answer to my question? What to do when Moving House How do I tell if I am an InHome or a HomePlan customer? Current Hoax emails circulating to Clearnet and Paradise email addresses

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