Support Policy

The following software packages are assumed to be running on Windows 98 or higher, or Mac OS 8 or higher. If you are running any other operating system, or the same OS in any language other than English, we can provide limited assistance specific to our services, but are unable to guide you through the set up process, or assist with technical problems.

For further information and additional support documents for these software packages and processes, you may like to look at our Online Help section.

Email

Windows:	Apple Mac:
Outlook 2000 and higher Outlook Express 5.0 and higher Windows Mail Mozilla Thunderbird	Apple Mail Outlook Express Mozilla Thunderbird

For other programs (eg. Eudora, Incredimail, Pegasus) we are able to provide standard Clearnet email settings for the user to enter.

Web Browsing

Windows:	Apple Mac:
Internet Explorer 5 and higher Mozilla Firefox	Safari Mozilla Firefox Internet Explorer 4.5 and higher

Webmail

We provide full support for Clearnet Webmail.

Web Hosting

We support personal and professional web hosting, including providing settings for the the user to enter into their choice of FTP software.

iPass Global Roaming

We support downloading and installing the iPass Global Roaming wizard, and settings for a connection to Clearnet services via another ISP's network.

Connect VPN

We provide full support for TelstraClear Connect VPN services, including email and remote desktop applications.

Gaming Consoles

Microsoft XBOX Microsoft XBOX 360 Nintendo Wii

Sony Playstation 2 Sony Playstation 3

A more detailed description of our Support Policy can be found in our Online Help section.