Effective to 18 September 2009.
Please refer the individual Calling pages for more information about the pricing and features of each plan/package.
General Terms and Conditions for TelstraClear Residential Toll Calling Plans and Packages
- Only available to residential customers. TelstraClear Residential Terms and Conditions apply.
- All rates include GST.
- All calls are charged on a minute plus minute basis.
- All calls are rounded up to the nearest minute.
Talk24/7 Terms and Conditions
- Standard rates apply after 2 hours on the capped calling offers.
- TelstraClear Card calls (normal surcharge applies) are included in the capped calling offers, except those made from a mobile phone or pay phone and operator assisted calls.
Kiwi Yak Pak® Terms and Conditions
- It is the responsibility of the customer to contact TelstraClear to terminate these services.
- Kiwi Yak Paks® are available to TelstraClear residential customers excluding Ztalk customers. Unused minutes at the end of each month cannot be carried forward or redeemed.
- Customers cannot have more than one Kiwi Yak Pak®.
- Kiwi Off Peak Yak Paks®: Covers national toll calls during off peak periods (6pm-8am weeknights, all day weekends and national statutory holidays). Calls to mobiles are excluded.
- Kiwi Anytime Yak Paks® : Covers national toll calls made anytime. Calls to mobiles are excluded.
- The full monthly charge is payable if a Kiwi Yak Pak® is cancelled part way through a billing month.
- Calls originating from mobiles, payphones, overseas and operator assisted calls are excluded.
- Kiwi Yak Pak® customers are not eligible for national ‘capped’ calling offers.
- All calls not covered by the Kiwi Yak Pak® are charged according to the customer’s pricing plan.
Home to Mobile Yak Pak® Terms and Conditions
- It is the responsibility of the customer to contact TelstraClear to terminate these services.
- Home to Mobile Yak Paks® are available to TelstraClear residential customers excluding Ztalk customers.
- Unused minutes at the end of each month cannot be carried forward or redeemed.
- Customers cannot have more than one Home to Mobile Yak Pak®.
- Home to Mobile Yak Paks® : Covers calls made anytime from a landline to a New Zealand mobile phone.
- The full monthly charge is payable if a Home to Mobile Yak Pak® is cancelled part way through a billing month.
- Calls originating from mobiles, payphones, overseas and operator assisted calls are excluded.
- All calls not covered by the Home to Mobile Yak Pak® are charged according to the customer’s pricing plan.
Residential Calling Plans Terms and Conditions
- Standard rates apply after 2 hours on the capped calling offers.
- For Peak/Off peak plans: Peak is 8am-6pm Monday to Friday; Off peak is 6pm-8am Monday to Friday, all day weekends and national statutory holidays.
- For plans with "capped" calls, calls must start within the off peak period to be eligible for capping (except for the Flat Rate National plan).
Big NZ Terms and Conditions
- It is the responsibility of the customer to contact TelstraClear to terminate these services.
- Monthly charges: Australia only $2.95 per month, USA and Canada only $7.95 per month, UK and Ireland only: $7.95 per month.
- Calls cost 19c per minute off-peak and 45c per minute peak. Capped calls cost $2.75 for up to 2 hours off-peak.
- Excludes calls to/from mobiles, Ztalk and TelstraClear Calling Card calls.
- Capped calls must start within the off-peak period. Off-peak is 6pm-8am Mon-Fri, weekends and national statutory holidays.
