Effective from 18 September 2009.
Please refer the individual Calling pages for more information about the pricing and features of each plan/package.
General Terms and Conditions for TelstraClear Residential Toll Calling Plans and Packages
- Only available to residential customers. TelstraClear Residential Terms and Conditions apply.
- All rates include GST.
- All calls are charged on a minute plus minute basis.
- All calls are rounded up to the nearest minute.
- Reasonable use policy applies to Unlimited Calling.
- Talk24/7 is the base calling plan for all HomePlan packages.
Talk24/7 Terms and Conditions
- Standard rates apply after 2 hours on the capped calling offers.
- TelstraClear Card calls (normal surcharge applies) are included in the capped calling offers, except those made from a mobile phone or pay phone and operator assisted calls.
Unlimited National Calling Terms and Conditions
- Unlimited National Calling is a calling plan that is part of the Call New Zealand and Call World (with
Broadband or Broadband Launch) HomePlan packages. - Unlimited National calling is subject to TelstraClear’s reasonable usage policy.
- A three hour calling cap applies to each call. It is the customer’s responsibility to mange the three hour
calling cap. Calls in excess of the three hour per call cap will be charged on a per minute basis thereafter in
accordance with the Talk 24/7 calling plan. - Unlimited National Calling covers calls made anytime from a New Zealand landline to a New Zealand
landline only, but excludes three way party calling, phone divert, operator assisted, calls to special numbers
(e.g. 018, 0900). - Calls originating from mobiles, payphones, overseas and operator assisted calls are excluded. Unlimited
National Calling Plan minutes are compatible with TelstraClear Calling Card (card surcharges apply). - Ztalk0505 calls are charged separately.
- All calls not covered by the Unlimited National Calling Plan are charged according to the customer’s
pricing plan. - TelstraClear HomePlan Terms and Conditions apply.
Call to Mobile Pack Terms and Conditions
- It is the responsibility of the customer to contact TelstraClear to terminate these services.
- Call to Mobile Packs® are available to HomePlan Package customers.
- Unused minutes at the end of each month cannot be carried forward or redeemed.
- Customers cannot have more than one Call to Mobile Pack®.
- Call to Mobile Packs® : Covers calls made anytime from the landline to a New Zealand mobile phone.
- The full monthly charge is payable if a Call to Mobile Pack® is cancelled part way through a billing month.
- Calls originating from mobiles, payphones, overseas and operator assisted calls are excluded.
- All calls not covered by the Call to Mobile Pack® are charged according to the customer’s pricing plan.
Big Back Yard Terms and Conditions
- Customers must be located in a Big Back Yard area in order to receive it.
Go to www.bigbackyard.co.nz for detailed information on available areas. - Excludes three party, phone divert operator assisted and Card calls, Ztalk0505 calls, calls to and from mobile
phones and calls to special numbers (e.g. 018, 0900). - Big Back Yard only applies to residential customers.
- A three hour calling cap applies to each call. It is the customer’s responsibility to manage the three hour
calling cap. Calls in excess of the three hour per call cap will be charged on a per minute basis thereafter in
accordance with the Talk 24/7 calling plan.
Ztalk0505 Terms and Conditions
- Calls are charged on a minute plus minute basis.
- Rates shown apply to calls to both landlines and mobiles, except where the mobile rate is listed
separately. - Only available to residential customers that have their phone line, national, international and home-tomobile
direct dial calling with TelstraClear. - Only available to residential customers.
