Here's what you need to know

• All services and packages are for residential use only and are only available to connectable households on TelstraClear’s cable network in Wellington, Kapiti and Christchurch. TelstraClear reserves the right not to connect services to your household for any reason including where it is uneconomic to do so. TelstraClear may exercise this right at any time even if it has accepted your application for services.
• TelstraClear’s standard Residential terms and conditions apply to all services. Internet Services terms and conditions also apply. These are available at www.telstraclear.co.nz/go/terms.
• All prices include GST, are valid from 1 July 2011, are subject to change at any time and supercede all other prices and offers prior to 1 July 2011.
• It is the responsibility of the customer to contact their existing service provider/s to cancel existing services if those services are no longer required.
• Unused internet hours and traffic allowances cannot be carried forward to subsequent months.
• Wiring maintenance is an optional service. If you are a new Phone Line customer, TelstraClear will provide you with this service unless you inform us otherwise. Please note you need to have had this service for 30 days before your fault will be covered by this service.
• Yak Paks: Yak Paks are not available to Ztalk customers. Customers cannot have more than one Kiwi, Hometo- Mobile or International Yak Pak. International Yak Paks have calls capped at 3 hours. Kiwi, International and Home to Mobile Yak Pak terms and conditions apply. See www.telstraclear.co.nz/go/calling-plans
• Ztalk: Ztalk is only available to residential customers that have their phone line, national, international and home-to-mobile direct dial calling with TelstraClear. Calls are charged on a minute plus minute basis. Rates also apply to calls to both landlines mobile phones, except where the mobile rate is listed separately.
• Talk 24/7: To be eligible for Talk24/7, you must be a TelstraClear residential phone line customer and have all your direct dial calling with us (including national, international and home-to-mobile calling). Calls from your home phone are charged on a minute plus minute basis. Standard rates apply after 2 hours on the capped calling offers. Excludes calls to directory assistance (018 and 0172), operator assisted calls (010 and 0170), special numbers (e.g. 0900), Ztalk 0505 calls and calls made with other service providers’ services. TelstraClear Calling Card calls (normal surcharge applies) are included in the capped calling offers, except those made from a mobile phone or pay phone or operator assisted calls. TelstraClear Residential and InHome terms and conditions apply.
• Broadband Internet: Additional Broadband Internet terms and conditions apply - these are available at www.telstraclear.co.nz/go/inhomebroadband.
• LightSpeed 2G and 10G internet plans and TV services are not available on a standalone basis. You must sign up for TelstraClear’s Phone Line service to obtain these services.
• Dial Up Internet: Additional Dial Up Internet terms and conditions apply – these are available at http://www.telstraclear.co.nz/go/dialupterms
• Cable Modem: Broadband internet services require the installation of a cable modem. The cable modem remains the property of TelstraClear Limited.
• TV: TV requires either a standard definition or HD set top box (T-Box®). The set top box remains the property of TelstraClear. Channels are subject to change. One month’s notice is required to cancel SKY channel options. TV with SKY service are not available on a stand alone basis. You must sign up to TelstraClear’s Phone Line and/or Broadband service to obtain these services.
• T-Box®: TelstraClear shall not be responsible for the loss of recorded content stored on T-Box® at anytime. The T-Box® remains the property of TelstraClear Limited. T-Box with SKY services are not available in conjunction with TelstraClear’s T-Box with Freeview|HD service and vice-versa.