Effective from 18 September 2009.

HomePlan™ is available to residential customers only.
HomePlan™ is not available in all areas or in TelstraClear cabled areas. TelstraClear reserves the right not to provide HomePlan™ to customers who do not currently have a home line rental with either TelstraClear or another provider.
TelstraClear Residential Terms and Conditions apply.

Reasonable Use Policy

TelstraClear's unlimited calling as part of the Call New Zealand and Call World packages are subject to our reasonable use policy. The policy is referenced against average customer profiles and usage patterns in any given month. Usage that materially exceeds these averages will be deemed excessive or unreasonable. Where you exceed this reasonable usage, we may ask you to moderate your usage. If you then fail to do so, we reserve the right, without further notice to you, to charge you for the excessive element of your usage at the applicable calling rate of your plan and/or remove the service from your account.

This policy is designed to ensure that all our customers are able to use and access a quality service. Examples where your usage may be such that it might be considered excessive and/or unreasonable are if you use your phone line for:

• a call centre/telemarketing operation
• an intercom or baby monitor
• offering your line for use to the community for large volumes of calls

HomePlan™ Packages

• HomePlan™ Packages are only available to residential customers who have their telephone line and all their national, international and land to mobile direct dial calling with TelstraClear.
• HomePlan™ Packages are not available in all areas or in TelstraClear cabled areas. TelstraClear reserves the right not to provide HomePlan Packages to customers who do not currently have a home line rental with either TelstraClear or another provider.
• TelstraClear Residential Terms and Conditions apply.
• If you have chosen to transfer your line(s) to TelstraClear, from another service provider, you are also authorising us to transfer all associated services - that can be transferred to TelstraClear – to TelstraClear, including your direct dial calling and broadband services.
• HomePlan™ Package pricing may vary in different geographical locations.
  ¹ Installation and/or connection charges may apply to phone line and additional connections.
  ² Additional phone lines are not available in all areas and limited to one additional phone line per service address per account.
  ³ Wiring maintenance is an optional service. If you are a new HomePlan™ Package customer, TelstraClear will provide you with this service unless you inform us otherwise. You need to have had this service for 30 days before your fault is covered.
  ⁴ This service/pricing is not available in all areas of Wellington, Kapiti and Christchurch.
  
• TelstraClear HomePlan™ Packages include free local calling and a White Pages listing. No other discounts apply.
• HomePlan™ Packages are charged in advance and the full monthly charge is payable if a HomePlan™ Package is cancelled part way through a billing month.
• All rates include GST.

HomePlan™ Phone Line Features Terms and Conditions

• TelstraClear requires 30 days notice of cancellation of HomePlan Phone Line Features. This means the fixed monthly charges will continue to apply for 30 days after the date you cancel your service, even if it is disconnected within that period.
• HomePlan Phone Line Features do not incur installation charges (except Full Toll Bar), but availability of these services is subject to the capability of the customer’s local exchange. All features require the use of a touchtone phone.
• The HomePlan Phone Line Feature charges do not include applicable calling rates, which will be charged in addition.
• The customer who has the service, not the caller, pays any calling charges resulting from call redirections.
• If you move house, stored information on your HomePlan Phone Line Features (e.g. speed dial numbers, messages on Message Mailbox) may be lost.