Solution Support

TelstraClear provides dedicated teams for Business customers to get support for what they currently have (changes or faults), which serve different sized customers and requirements.

Business Contact Centre

The standard Business contact centre is available to all TelstraClear Business customers.  

Start here for support on new and existing products, faults or anything else you many need assistance with.

Normal hours for support

Sales & Customer Care Enquiries

• Phone: 0508 555 500
• Fax: 0508 555 501
• Email Us 
• Online Help
• Hours: 8am to 6pm - Monday to Friday
  Closed on Saturday, Sunday and all National Public Holidays.

Credit Services Department Enquiries

• Phone: 0508 556 666
• Fax: 0508 556 558
• Hours: 9am to 7pm - Monday-Friday
  Closed on Saturday, Sunday and all National Public Holidays.

Faults & Technical Assistance

• Phone:0508 555 500
• Hours: 7am to 9pm - Seven Days
• Open 24 hours for emergency fault situations. When prompted by the automated voice to make a selection say "TECHNICIAN"

Select Support

Select Support delivers a higher level of support for TelstraClear’s products and services, underpinned by a Service Level Agreement on response times.  We will also notify you prior to making planned changes to our network that involve planned outages.

Terms and conditions
TelstraClear’s standard Business Terms and Conditions apply

Enterprise Service Desk

The Enterprise Service Desk is different from a simple call logging facility in that it is integrated with Managed Services provided by TelstraClear’s expert support teams such as Voice and Data Operations (VDO), CTI (Computer Technology Integration), Premium Support and external vendors like CISCO.

Benefits:

• The Service Desk owns an incident or service request through to resolution and completion, providing you with progress updates on a regular basis
• Manages both incidents brought forward by the customer and automatically generated incidents resulting from alarms from the TelstraClear monitoring system, SMF
• Manages and maintains intimate knowledge of the customer’s business, their sites and on-going requirements
• 24 hour call logging facility – Enterprise Service Desk will record and assign customer issues to an internal TelstraClear support group or third party resource for action within agreed service hours
• The team’s strong processes will ensure prompt management and resolution of all your issues and changes.
  

Terms and conditions
TelstraClear’s standard Business Terms and Conditions apply