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With Enterprise Survey you can create your own phone-based surveys quickly and easily. You are in control and results are shown in real-time.
Recommended if you want:
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An easy to use quick to implement and cost effective survey tool to use for external and internal customers |
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To understand your customer |
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To measure customer awareness and reaction to marketing campaigns as they happen |
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To pinpoint trends |
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To monitor the impact of wait times |
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After-sales research at your fingertips |
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Easy to read graphical reports |
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To avoid costly studio recording costs |
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A natural voice speed - no need to press buttons |
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To cut out the middleman |
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Multiple simultaneous surveys each with separate questions and reporting |
Value for your Organisation
It is important to understand what your callers AND/OR your staff, are thinking. Are they happy? Are they frustrated? Are there ways you could improve?
All levels of your business require different information. Enterprise Survey will enable you to get closer to and better understand your customer.
Specialist market research companies exist, which provide comprehensive reports involving customer surveys and in-depth analysis. However, this can be a time consuming and expensive process that fails to provide real-time feedback. With Enterprise Survey you are able to run surveys to pinpoint specific information, allowing you to better gauge the ever-changing mood of your customers.
Create Value for your Marketing Teams
Your marketing team can measure the effectiveness of advertising programs.
Real-time surveys allow you to measure customer awareness and reaction to marketing campaigns as they happen. This enables you to target campaigns more accurately and to focus on what works and to quickly fix what isn't working. Conducting after-sales research has the added benefit of increased loyalty by showing that you care.
Create Value for your Call Centre Managers
Using Enterprise Survey you are able to gain insight into your customers as well as your agents. By analyzing the reports provided you are able to focus attention on the specific areas of your contact centre that really need attention.
Enterprise Survey allows you to:
Understand and monitor the impact of wait times
Validate the product knowledge of your agents and arrange appropriate training
Provide clear management information to demonstrate the call centre performance
Pinpoint trends over time to test the effectiveness of training or staffing increases
Enterprise Survey provides easy-to-read graphical reports showing overall satisfaction levels tracked over time and allows you to gain feedback on the effect of strategic decisions.
Terms and Conditions
Minimum 12 month contract.
TelstraClear Enterprise Survey is only available to business customers.
